Musings
an Online Journal of Sorts
By Alyce Wilson
June 7, 2007 - Camera Repair
Just after Memorial Day, my Canon PowerShot S400, which I've had for several years, developed a problem. Any time I tried to take a photo, it gave me a "memory card error" message, and it was unable to read the photos I'd taken at the White Rabbit's Memorial Day barbecue.
So I consulted their online help center and determined that it was a problem Canon should fix for free. When I called the help line the next day, they confirmed it and gave me instructions for mailing the camera to them via UPS. They even e-mailed me a UPS label so that it wouldn't cost me anything to mail it.
I admit that I got a little nervous when I passed it off to my local UPS center, at a nearby Staples, and the person at the counter kind of tossed it onto a pile. I began to wonder if I should have written "fragile" on it, and I asked her. She assured me that, as long as I'd packaged it properly, it would be OK.
A couple days later, I got an e-mail confirmation from the company that they'd received the camera for processing. Shortly after that, they e-mailed to say that the problem was the one we'd identified, and it would be repaired free of charge.
I just received it from UPS this morning, and it's working great. I'm so glad that I've got my camera back, in good condition. I celebrated by taking a few pics around my office.
My incredibly boring looking desk
Una hangs out in the doorway
Luke eats lunch in front of the air conditioner
Not having
my digital camera for a few days reminds me much more convenient it is
compared to a 35mm camera. You can review your photos right away and know
whether you need to take another shot or adjust your settings. You can
upload them immediately to your computer, rather than waiting for a photo
lab. Plus, it's a lot cheaper: once you've paid for the memory card, you
can take as many photos as you want on it, only paying to print the photos
you truly want printed.
Overall, I was very happy with the experience. I use my camera so much that I've become somewhat reliant on it, and I was pleased that Canon handled my problem so efficiently.
Moral:
Digital cameras are a lot easier to deal with than film.
Copyright
2006 by Alyce Wilson
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